As a new home buyer, Shana walked my wife and me through each and every step. She helped us work through decisions by providing options that we had not even considered. On top of that, we consistently got an immediate response over a 7-Month period (we built our home) from Shana leaving no doubt she cared not only about our home but also about us as a family too. After this process, I would not waste my time with anyone else considering how involved this process is. You really really really need someone on your side, and even more so if you are new to this process.